If you change your mind, items and engraved item may be returned for a refund or exchange within 30 days of purchase if:
• You have proof of purchase*
• Items are genuine somewhatiove Items
• Items were purchased online
• Items are in saleable condition
• Items are returned within 30 days
*Proof of purchase in the form of a gift receipt, will be eligible for an exchange,
**Items purchased from SomeWhatLove online Stores may only be returned to the original store of purchase.
Refunds will be given in the same form of payment as your purchase was made. If the original form of payment is not available, you will have a choice of a refund onto a Pandora Gift Card or a product exchange.
ALIPAY AND WECHAT PAY PURCHASES: Items purchased in store using Alipay or WeChat Pay may only be exchanged or returned at the original store of purchase.
AFTERPAY PURCHASES: Items purchased online using Afterpay may only be returned by post directly to Pandora’s online store by simply filling out the returns form found here email us via somewhatlve.store@gmail.com
Items purchased in store using Afterpay may be exchanged or returned at any store.
ONLINE PURCHASES
• Items purchased online (excluding Afterpay) may be returned in any New Zealand Pandora Concept stores or directly through Pandora’s online store. Please visit for full online store terms and conditions.
• If you have purchased online using Apple Pay or PayPal, we will gladly offer you a Pandora Gift Card or a product exchange if you change your mind. We regret that our Pandora stores are unable to process a refund for Apple Pay or PayPal.
FAULTY ITEMS
If you believe your items are faulty, you may be eligible for a refund or replacement under the terms of somewhatlove’s Warranty provided with your purchase and under the relevant provisions of Consumer Guarantees Act.
You have other rights and remedies under the Consumer Guarantees Act. somewhatlove’s Warranty is provided in addition to your rights under the Consumer Guarantees Act and does not exclude, limit or override your rights under that law.